Return and Exchange Policy
At Cosmetis, our main goal is your total satisfaction. Purchasing decisions are easy, quick and totally transparent.
If you are not satisfied and would like to exchange or return the product, you can do so by performing the following steps:
- Send an email to [email protected] communicating your intention to exchange or return the product;
- Mention the Order No.;
- Mention the reference (s) of the product (s) you want to exchange and / or return;
Within a maximum period of 2 working days, you will receive an email from us, confirming reception of your request and reminding about the process and data for the return of the product (s).
It is very important that you:
- Wait for our email with all the information for the return and keep the product (s) in the same conditions as you have received them, to be able to return it;
- Please follow the maximum period of up to 7 working days after we confirm your request to send the product (s) to our address along with the invoice copy.
From our end:
- We will analyze the product (s) within 5 business days when it is returned.
- If you have followed all the previous points, we will return the value of your order within a maximum of 30 days.
In case of product exchange the shipping cost for the replacement (s) is the responsibility of the customer.
For return or exchange to be accepted, it is essential that you respect the following rules:
- The product must be sealed, in its original packaging, including cellophane or protective labels (if any);
- If the product outside box is not sealed, keep the internal product seal, or any other use protection, intact;
- You should ensure that all the attached components are included with the product: samples, gifts, package insert, and others, respecting the original conditions of shipment;
- Preserve the invoice, keeping in mind that a copy of it must accompany the return of the product to Cosmetis.